Tools to resolve complaints and take better care of your reputation
Offering the best post-sales experience to your buyers can now be easier for you and more valuable for your business in Mercado Libre.
I received a report in my listing. What should I do?
Check how to submit an intellectual property counter-notice and what to expect in each step of the process.
Learn about the exclusion rules to your orders with complaints
Avoiding complaints in your orders is critical to protecting your reputation.
Step-by-step to request a reputation exclusion review
From time to time, sellers receive complaints on their orders that may affect their reputation. Bearing this in mind, it is important to know when to request a complaint exclusion.
Seller reputation: learn how it works
Tips to prevent your buyers from opening a complaint
Complaints impact your reputation and the trust you have as a seller. Here are a few tips to avoid complaints and offer a better purchase experience.
Ship your orders at time: the key for a good reputation
The dispatch time is the time you have since you receive the order until the moment you leave the product in the shipping deliver service.